Support: Here for you

We aim to be responsive, achieve a rapid turnaround and make it easy for you to do business with us.

At OMEC we want you to have particle size measurement available whenever you need it. We are here to help you with quality answers and short turnaround times. Feel free to use any contact us button to get your request to us.

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Using our years of experience serving customers like yourself we have created an FAQ database that will help answer most questions! Simply locate the FAQ widget on the lower right hand side of our webpage. Type in keywords and suggestions will show. If you do not find what you are looking for please use the 'contact us' button on any page and send us your questions.

Remote support

Our quality instruments have a high uptime percentage. However, in the event that your instrument is not performing as it should, and you need technical support, we offer remote support. OMEC has a proven track record of satisfied customers in many different industries.

Online Helpdesk

To achieve a very high level of service, we use a helpdesk portal allowing us to direct your request to the most appropriate OMEC team member anywhere in the world. Every 'contact us' icon on any page will get your request the attention it deserves. Your request is more than an email, it is your portal to our online helpdesk. Managed by experienced specialists, we ensure a quick turn around time for any question or request.

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